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DTSTART:20190402T160000Z
DTEND:20190402T190000Z
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SUMMARY:Customer Excellence Series: Phone Based Customer Service
DESCRIPTION:In partnership with the Lompoc Adult School & Career Center\, the Lompoc Valley Chamber of Commerce & Visitors Bureau is proud to announce:\n\n\n\nCUSTOMER EXCELLENCE SERIES\n\n\n\nThis 4-part workshop series includes an Employer Engagement piece to kick off the series on March 12th\, meant to gather invested employers to discuss what skills will be taught to their employees and how best to coach them to achieve ultimate success in the workplace.\n\n\n\nEmployees will receive a Certificate of Completion for each workshop they attend and finish\, and a Certificate of Customer Service Excellence for completion of all three employee-oriented seminars that shows they\n- learned the material\n\n- honed their skills\n\n- are a professional customer service representative with the know-how to help their employers\, coworkers\, and of course -- their customers.\n\n\n\nTHE WORKSHOPS\n\nEmployer Brown Bag Luncheon* | Tuesday\, March 12th\, 12pm - 1pm\n\nCoach your employees' new skills to transform your workplace\n\n*for Employers/Supervisors only\n\n\n\nFoundations in Customer Service | Tuesday\, March 21st\, 9am - 12pm\n\nEmployees learn successful strategies for challenging workplace interactions\n\n\n\nPhone Based Customer Service | Tuesday\, April 2nd\, 9am - 12pm\n\nEmployees learn to apply phone techniques & etiquette for successful customer interaction\n\n\n\nWorking With Upset Customers | Tuesday\, April 9th\, 9am - 12pm\n\nEmployees use professionalism & strategies for delivering effect service to upset customers\n\n\n\nChoose to attend one workshop\, or all! Click REGISTER NOW to begin.\n\n(Employers are strongly recommended to attend the Brown Bag Luncheon in order to be given the tools and know-how to support the soon-to-be-trained employees\, and may also attend the other workshops!)
X-ALT-DESC;FMTTYPE=text/html:<p>In partnership with the <strong>Lompoc Adult School &amp\; Career Center</strong>\, the <strong>Lompoc Valley Chamber of Commerce &amp\; Visitors Bureau</strong> is proud to announce:<br />\n<br />\n<span style="color:#000080\;"><strong><span style="font-size:16px\;">CUSTOMER EXCELLENCE SERIES</span></strong></span><br />\n<br />\nThis 4-part workshop series includes an <strong>Employer Engagement</strong> piece to kick off the series on March 12th\, meant to gather invested employers to discuss what skills will be taught to their employees and how best to coach them to achieve ultimate success in the workplace.<br />\n<br />\n<strong>Employees</strong> will receive a <strong>Certificate of Completion</strong> for each workshop they attend and finish\, and a <strong>Certificate of Customer Service Excellence</strong> for completion of all three employee-oriented seminars that shows they</p>\n- learned the material<br />\n- honed their skills<br />\n- are a professional customer service representative with the know-how to help their employers\, coworkers\, and of course -- their customers.<br />\n<br />\n<strong style="color: rgb(0\, 0\, 128)\;"><span style="font-size:18px\;">THE WORKSHOPS</span></strong>\n\n<p><span style="color:#000080\;"><em><strong>Employer Brown Bag Luncheon*</strong></em></span> | Tuesday\, March 12th\, 12pm - 1pm<br />\nCoach your employees&#39\; new skills to transform your workplace<br />\n*for Employers/Supervisors only<br />\n<br />\n<span style="color:#000080\;"><em><strong>Foundations in Customer Service</strong></em></span> | Tuesday\, March 21st\, 9am - 12pm<br />\nEmployees learn successful strategies for challenging workplace interactions<br />\n<br />\n<span style="color:#000080\;"><em><strong>Phone Based Customer Service</strong></em></span> | Tuesday\, April 2nd\, 9am - 12pm<br />\nEmployees learn to apply phone techniques &amp\; etiquette for successful customer interaction<br />\n<br />\n<span style="color:#000080\;"><em><strong>Working With Upset Customers</strong></em></span> | Tuesday\, April 9th\, 9am - 12pm<br />\nEmployees use professionalism &amp\; strategies for delivering effect service to upset customers<br />\n<br />\n<em><strong>Choose to attend one workshop\, or all! Click REGISTER NOW to begin.</strong></em><br />\n<span style="font-size:12px\;">(<strong>Employers are strongly recommended to attend the Brown Bag Luncheon</strong> in order to be given the tools and know-how to support the soon-to-be-trained employees\, and may also attend the other workshops!)</span></p>\n
LOCATION:Lompoc Adult School & Career Center 320 North J Street\, Room 18 Lompoc\, California 93436
UID:e.1766.9947
SEQUENCE:3
DTSTAMP:20260406T111633Z
URL:https://members.lompoc.com/events/details/customer-excellence-series-phone-based-customer-service-9947
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